Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi

Authors

  • Ani Yunaningsih Universitas Langlangbuana
  • Diani Indah Universitas Langlangbuana
  • Fajar Eryanto Septiawan Universitas Langlangbuana

DOI:

https://doi.org/10.37253/altasia.v3i1.4336

Keywords:

Layanan Publik, Digitalisasi, Teknologi

Abstract

Pelayanan publik digital di era revolusi industry 4.0 merupakan suatu keniscayaan. Konsep layanan publik digital mengarah kepada prinsip efektis dan efisien. Efektif memiliki arti melaksanakan sesuatu yang tepat sedangkan efisien memiliki makna melaksanakan sesuatu dengan tepat. Pelayan publik digital diharapkan dapat memberikan kemudahan bagi siapa saja yang membutuhkan akses. Pelayanan publik digital ditandai dengan penggunaan media selain kertas atau yang sering disebut dengan paperless. Terknologi mempunyai peran penting agar peayanan publik digital dapat berjalan sebagaimana mestinya. Sekarang ini hampir semua orang bisa menjalankan atau mengoperasikan sebuah gawai, artinya kemudahan dapat dimiiki oleh setiap orang karena dapat mengakses informasi secara mudah melalui gawai yang dimiliki. Penelitian dilakukan secara deskriptif dan wawancara kepada pihak terkait untuk menemukan informasi terkait digitalisasi layanan publik. Hasil penelitian ditemukan bahwa teknologi dan informasi yang berkembang saat ini seperti artificial intelligent, mobile otonom, dan internet memberikan pengaruh yang sangat besar terhadap kehidupan manusia khususnya dalam hal cara berfikir dan cara bersikap. Layanan publik saat ini dituntut untuk bisa mengimbangi permintaan pengguna dalam hal ini warga. Semakin pahamnya pengguna terhadap teknologi berdampak pada keinginan pengguna unutuk mendapatkan layanan yang praktis, ekonomis, cepat dan tepat. Layanan pubik digital merupakan salah satu solusi untuk menjawab tantangan-tantangan tersebut.

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Published

2021-02-15